Refund Policy

Exactly when you are refunded, how, and how fast — for every kind of order.

⚡ The short version

Order failed or cancelled? You get a full refund to your wallet, automatically.
Order only partly delivered? The undelivered part is refunded to your wallet, automatically, at the price you paid.
Order fully delivered? It is complete and not refundable — including drops after delivery on services without refill.
Number or email code never arrived? Full automatic refund when the rental expires or is cancelled.
Refunds always go back to your Olvra Boost wallet — not to your bank card or account.

Failed, cancelled or refunded by the provider: the full amount is returned to your wallet. Any Olives you spent on the order are returned as Olives.
Partial delivery: if the provider delivers less than you ordered and closes the order, we refund (the number not delivered × the price you paid for each one) to your wallet. You can see exactly how many were delivered on your Orders page.
In progress: an order that is running is not refunded while it is still being delivered. If it is stuck for an unusually long time, contact support with the order ID.
Refill: only services marked "Refill available" can be refilled, and only within the provider's refill window. Services without refill are not covered for drops after delivery.
Cancel: only services marked "Cancellable" can be cancelled, and only while delivery has not started. Cancelling is not possible once the provider has begun.
Not refundable: orders delivered as ordered but placed with a wrong, private or deleted link/username; orders you simply change your mind about after delivery; and results that did not meet expectations (for example, no change in reach or engagement) where the order was delivered.

If no code arrives before the rental expires, or the number is cancelled, banned or unavailable before a code is delivered, the order is refunded in full to your wallet automatically — you do not need to contact support.
Once a code has been delivered, the order is fulfilled and not refundable, even if the code was not used in time or the website later rejected it.
Cancelling a rental yourself before a code arrives refunds it; after a code arrives it does not.

Wallet funds are credited automatically once your payment is confirmed. The ₦50 funding charge is not refundable once a payment has been processed.
Wallet balance is not withdrawable and cannot be converted back to cash, except where we are required by law to return it.
If you were charged but your wallet was not credited, contact us with your payment reference and we will investigate with our payment processor. If you paid twice for one funding, tell us — the duplicate is credited or returned once confirmed.

Automatic refunds are applied when the provider's status is confirmed — usually within minutes of the status changing, and you get an in-app notification. The status of every order refreshes while you have your Orders page open and every few minutes in the background.
If something looks wrong, check your Orders page first. If it still looks wrong after 48 hours, email olvraboost@outlook.com or use in-app support with your order ID and what happened. We review every case and reply within 48 hours.
We may refuse or reverse refunds that we reasonably believe are fraudulent, abusive or made in bad faith, and may suspend accounts involved.

Last updated — October 2026