FAQ
Quick answers about orders, your wallet, refunds and more.
❓ Frequently asked questions
How do I place an order?
Sign in, choose a platform, pick a service, enter your link (or username) and quantity, then confirm. The cost is taken from your wallet and the order starts automatically.
How do I add money to my wallet?
Go to Fund Wallet and pay by card or bank transfer. Your wallet is credited automatically once the payment is confirmed. A flat ₦50 charge applies per funding.
How long does delivery take?
It depends on the service — some start within minutes, others are gradual by design. Your Orders page shows a live progress bar with how many have been delivered so far.
What do "Refill", "Cancellable" and "Drip-feed" mean?
Refill: if the count drops after delivery, a refill can restore it within the provider's window. Cancellable: can be cancelled before delivery starts. Drip-feed: delivery is spread over time (in runs) instead of all at once.
Why must my account or post be public?
We need to see the target to deliver to it. Private accounts and posts usually cause the order to fail or stall.
My order says "Partly delivered". What now?
We delivered part of it and closed the order. The undelivered part is refunded to your wallet automatically — you will see a notification and the amount on the order.
My order failed. Do I lose my money?
No. Failed and cancelled orders are refunded in full to your wallet automatically, including any Olives you spent.
Can I get a refund to my bank account?
Refunds go to your Olvra Boost wallet. Wallet balance can be used for any service in the app but cannot be withdrawn.
What are Olives?
Reward points you earn through the app (for example via referrals). Each Olive is worth ₦2 toward eligible purchases. They have no cash value.
The code for my number never arrived.
If no code arrives before the rental expires, it is refunded automatically. Once a code has been delivered, the rental counts as fulfilled and is not refundable.
Is it safe? Will my account get banned?
Growth services are provided by third parties and use is at your own risk — platforms can enforce their own rules. We never ask for your password; only a link or username.
What is the Transaction PIN?
A PIN you set to authorise spending, so someone using your open phone cannot place orders. Never share it. You can reset it from the app.
How do I contact support?
Message us on WhatsApp (+234 706 570 2702) or email olvraboost@outlook.com, with your order ID. We reply within 48 hours.
Still stuck?
Read the Refund Policy or contact us.